Terms of Use

Last updated: October 8, 2026

About these terms

These Terms of Use apply to your use of this website and to every order you place with LOGOWRENCH, LLC ("logowrench", "we", "us"). By using the site or placing an order you agree to them. If you do not agree, please do not use the site or place an order.

Please read them together with our Refund Policy and Privacy Policy. Together they form the agreement between you and us.

What we do

We design logos, websites, online stores, social media pages, stationery and explainer videos. Each package page lists exactly what is included. If our consultant agrees something different with you, we will confirm it in writing before you pay.

Orders and payment

• Prices are in US dollars unless a page clearly says otherwise. Amounts shown in other currencies are estimates.
• You pay by card through Stripe or by PayPal, on their secure pages. We never see or store your card number.
• Your order starts when your payment is confirmed. We email you a receipt with your order number.
• Some orders are paid through a personal payment link that we send you. The same terms apply to those orders, and the link is for you only.
• We may decline or cancel an order, for example if it asks us to create something unlawful or that copies someone else's work. If we do, we refund you in full.

Your account

When you pay, we create an account for you so that you can follow your order, read our progress updates, and download the files and website links we attach to it. We email you a link to choose your own password. We never send a password by email.

• Keep your password private. You are responsible for what happens under your account, so tell us at once if you think someone else has used it.
• You can only see your own orders and files.
• We may close or pause an account that is misused, or that is used to break these terms. We will never close an account in a way that stops you receiving work you have paid for.

You can ask us to close your account at any time by emailing info@logowrench.com.

How your project works

A project usually runs in steps: you give us a brief, we create first concepts, you give feedback, we revise, and then we deliver the final files.

Timelines on the site and in our emails are estimates, not guarantees. For logos, first concepts usually arrive within 24 to 48 hours. Websites and videos take longer, depending on their size and how quickly we receive your feedback and content.

Good results need your help. Please give us accurate details, the material we ask for, and timely feedback.

Revisions

Each package says how many revisions it includes. Where a package includes unlimited revisions, you can ask for changes to the concept you chose as many times as you need until you are happy.

If, after the third round, you ask us to start again with a completely different design direction, we may treat it as a new concept. We will tell you the price first ($50 per additional concept), and we never start chargeable work without your approval.

Keeping your project moving

If you need to pause your project for personal reasons, just tell us. There is no charge for putting it on hold.

If we cannot reach you for 45 days after sending work or a question, we may close the project. You can reopen it within 12 months for a restart fee of $150.

Refunds

Every order is covered by our 3-Day Money-Back Guarantee. Ask within 3 days of paying and we refund the full amount. After 3 days, refunds are not available. Domain registration and hosting are not refundable. The full details are in our Refund Policy, which is part of these terms.

Ownership and copyright

• When your order has been paid in full and you have approved the final design, you own the final design and its copyright. We will deliver the final files to you.
• Until then, and for concepts you did not choose, the work belongs to us and you may not use it.
• We may show finished work in our portfolio and marketing. If you would prefer that we do not, tell us in writing and we will not.
• We create original work for you, but we cannot check whether a name or logo is already protected as a trademark. For a brand you plan to register, we recommend a trademark search.

Material you give us

You confirm that you have the right to use any text, images, logos or other material you give us, and that it does not break anyone else's rights or the law. You allow us to use it to carry out your project. We may refuse material that we believe is unlawful or infringing.

Other companies' services

Some orders involve other companies, such as Stripe and PayPal for payment, or domain and hosting providers. Their terms and fees apply to those services, and we are not responsible for their systems. We will tell you about any third-party cost before you pay.

Using this website

You may view and print pages for your own use. Please do not:

• copy or republish our content, designs or portfolio without permission;
• use the site unlawfully, or in a way that damages it or makes it less available to others;
• try to reach areas of the site you are not allowed to use;
• use automated tools to collect data from the site;
• use our forms or chat to send spam, advertising or automated messages; or
• use the site to send unsolicited marketing.

Accuracy and availability

We work to keep the site correct and available, but we cannot promise it will always be error-free or uninterrupted. Information on the site is for general guidance.

Limits on our responsibility

Nothing in these terms limits any liability that cannot be limited by law, including liability for fraud.

Otherwise, to the extent the law allows, our total liability for any claim connected to an order is limited to the amount you paid for that order. We are not liable for indirect or consequential losses such as lost profits, lost business or lost data, or for delays or failures caused by events outside our reasonable control.

If your material causes a claim

If a claim is made against us because of material you gave us, or because you broke these terms, you agree to cover our reasonable losses and costs from that claim.

Changes to these terms

We may update these terms. The version shown on this page, with its date, applies from that date. Orders you have already paid for stay under the terms that applied when you ordered.

Governing law and disputes

These terms are governed by the laws of the State of Delaware, United States. If you have a problem, please contact us first so that we can try to solve it. We resolve most issues quickly. If we cannot, the courts of the State of Delaware, United States have jurisdiction, unless the law where you live gives you the right to bring a claim somewhere else.

General

These terms, the Refund Policy and the Privacy Policy are the whole agreement between you and us for the website and your orders. If a part is found to be unenforceable, the rest still applies. If we do not enforce a right straight away, we have not given it up. You may not transfer your rights under these terms without our written consent.

Contact us

LOGOWRENCH, LLC. Email info@logowrench.com. Phone +1 281-968-8241.