FAQs

Choose a package, add it to your cart, and check out with your card (through Stripe) or with PayPal. You can also call or email our consultant, who will help you pick the right package and complete your order.

As soon as your payment is confirmed. We email you a receipt with your order number, and your account executive will get in touch to collect your brief.

Credit and debit cards through Stripe, and PayPal. All payments are made on secure pages hosted by Stripe or PayPal, so we never see your card number. Prices are in US dollars.

Yes. Every order is covered by our 3-Day Money-Back Guarantee. If you are not happy, ask within 3 days (72 hours) of paying and we refund the full amount. After 3 days, refunds are not available, but you keep your revisions and support. Domain registration and hosting are not refundable. Please read the Refund Policy for the short list of exceptions.

Email info@logowrench.com, call +1 281-968-8241, or use the contact form within 3 days of paying, and include your order number. We aim to reply within 1 business day, and refunds reach your card or PayPal account in 6-7 business days.

When you pay, we email you a link to choose a password for your account. Then sign in with the email address you used to order, using the account icon at the top of the website. You will see your order progress, the updates from our team, your receipts, and any files and website links we attach to your order.

If your link has expired, choose "Forgot your password" on the sign-in page and we will send a new one.

Please check your spam or junk folder first, and mark our message as "not spam". To make sure our emails always reach your inbox, add info@logowrench.com to your contacts. If you still cannot find it, contact us with your order number and we will resend it.

Our support team is available 24/7. Call +1 281-968-8241 or email info@logowrench.com, and include your order number if you have one. Please talk to us before opening a dispute with your bank or PayPal: it is faster for you, and we are glad to help.

Once your order is paid in full and you have approved the final design, you own the final design and its copyright. Until then, and for concepts you did not choose, the work remains ours.

We usually prepare initial concepts within 24 to 48 hours. For urgent projects we can offer a quicker delivery within 24 hours, and we share the concepts with you by email.

You can ask for revisions, and your package tells you how many are included (Logo Lite includes 1; Logo Standard and Logo Business include unlimited revisions). Or, if you decide the design is not for you, ask for a refund within 3 days of paying. See the Refund Policy. You can also upgrade your package for more concepts and extras.

Yes. We can redesign your current logo according to your ideas, whether you want a complete redesign or just a few tweaks.

It depends on your package. Logo Lite includes 1 revision. Logo Standard and Logo Business include unlimited revisions to the concept you choose, so you can keep refining it until you are happy.

Yes. As soon as the final files are ready and your order is paid in full, you own the final design and its copyright. Before then, the concepts remain ours.

We send the final files to you by email, in the formats listed in your package, ready for print and web.

Yes. Our design brief asks for any design you have in mind. You can attach files to an email or describe the shape or style you like.

We create original work, but we do not run trademark searches. If you plan to register your brand, we recommend checking the trademark database for your country or asking a trademark attorney.

You can ask for revisions until you are delighted with the final design.

Yes. At the end of the project, we provide the final files in formats suitable for editing, print and digital use.

Yes. We can handle the printing for you, or send print-ready files so that you can use the printer you prefer.

It varies. The custom design phase usually takes 1 to 4 weeks, depending on the layout and the number of revisions. Development usually takes a further 1 to 6 weeks, depending on the number of pages and the features needed.

We work with HTML, CSS and JavaScript, and we are also experienced with PHP, WordPress, XML and other technologies, so there is very little we cannot build.

Usually within 24 to 48 hours of your order. For urgent projects we can try to deliver within 24 hours.

You can ask for revisions, which are included in your package, or you can ask for a refund within 3 days of paying. See the Refund Policy. You can also upgrade your package for more concepts and features.

A CMS is a set of tools that lets you create, edit and publish content on your website without any programming knowledge.

An ecommerce website is an online store where you can sell products over the internet. We build both basic and feature-rich online stores.

A basic store has the essential functions for selling your products. A feature-rich store adds advanced tools such as inventory management, a client login panel and more reports.

Our web design packages include free domain registration. Hosting is also available from us if you would like it. Domain registration and hosting are bought from outside providers for you, so they are not refundable (see the Refund Policy).

An explainer video explains your message through moving images, which are far more effective than static pictures. It can help your brand increase sales and conversions.

You have two options: our YouTube or Vimeo channels, or your own website.

A standard 1 to 3 minute video usually takes 4 to 6 weeks, and sometimes up to two months. We suggest ordering two months before your product launch or marketing campaign.

Yes. We can provide voice samples, including different accents and both genders, so that you can choose easily. You can also use your own voice-over artist.

Three things affect the price: the style of the video (infographic, cartoon, screencast, whiteboard and so on), the language, and how complex and detailed the video is.

Yes. It takes around two weeks longer, because translating the script, recording the voice-over and adjusting the edit is a careful stage. This is charged separately, and we tell you the price first.

Yes. We deliver videos in 1080p HD quality.

Social media marketing (SMM) is promoting your brand to people on social networks.

It depends on your business and how engaged your audience is. Results can take a few weeks, months or longer, depending on how active you are on social media.

Facebook, Twitter and Instagram are among the best platforms for reaching prospects, and they cost very little to use. The best choice depends on where your customers spend their time.